Shipping
We dispatch orders within 5 business days via Australia Post. International parcels are handed over to your local carrier once they arrive in your country. We’ll email you a tracking number as soon as your order is on its way. 

Delivery times are estimates only and can be affected by customs, carrier delays, public holidays and peak periods. For delivery updates, an enquiry with Australia Post is usually the fastest way to get answers, as they can see where your parcel is. If your parcel is lost or arrives damaged, please contact us and we’ll work with you and the carrier to sort it out.

Undeliverable or Returned Parcels
Please double-check your delivery address at checkout, as we ship to the address provided. If a parcel can’t be delivered because of an incorrect address, a failed collection or no one being available, please contact Australia Post or your local carrier to arrange redelivery or collection. 

Duties & Taxes
We prepay duties and taxes on your behalf wherever we can, so there should be no surprise charges at your door. If your local authority or carrier still charges you an additional amount, please send us the receipt through our Contact Us form and we’ll refund that amount.

Sizing & Fit
Sizing can vary slightly between styles, so please check the size guide on each product page before ordering. As each piece is handmade, measurements may vary slightly. If you’re unsure, contact us before ordering and we’ll help you find your fit.

Most of our pieces have adjustable straps. If something feels a touch loose or snug, try adjusting them first, as this usually does the trick.

Product Details
Every piece is handmade, so small variations in stitching, lace or fabric are part of its character and are not faults. Each item is inspected and photographed before it leaves our studio. Colours may appear slightly different depending on your screen. Satin can show a faint watermark from ironing before packing, which usually disappears after the first wash. If you believe your item is faulty, please see “Faulty, Damaged or Not as Described” below.

Care Guide
To keep the fabric, elastic and colour looking their best, hand wash gently in cold water with a mild soap or shampoo. Wash with similar colours, avoid soaking as colours may run, and air dry flat on a towel in a shaded spot. Please avoid tumble drying, as it can damage the elastic and affect the colour.

Returns & Exchanges
Change of mind. As our pieces are intimate wear, we don’t offer returns, refunds or exchanges for change of mind, for hygiene reasons. This includes ordering the wrong size or colour, or an item not suiting you. Please review the product photos, videos, descriptions and size guide carefully before ordering.

Faulty, Damaged or Not as Described. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives faulty, damaged or significantly different from how it was described, please contact us as soon as you notice the problem, using our Contact Us form with your order number and clear photos. We’ll review it and get back to you promptly. Where you’re entitled to a remedy, we’ll provide the repair, replacement or refund the law requires. If a refund is due, we’ll refund the full amount you paid, including shipping, to your original payment method. We’ll cover the reasonable cost of returning the item if a return is needed. If you’d prefer store credit, just let us know.

This doesn’t cover ordinary wear and tear, or damage caused after delivery, such as not following the care guide.

EU [& UK] Customers
If you’re based in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do this, use our Contact Us form with your name, order number and a note confirming your withdrawal. We’ll confirm by email.

Please send the goods back without undue delay and within 14 days of telling us, unworn and in original condition. You cover the direct cost of return. We’ll refund everything you paid, including standard shipping, within 14 days of receiving the goods back (or proof you’ve sent them), to your original payment method. This doesn’t affect your legal rights for faulty items.

Communication
Please use our Contact Us form for all enquiries so we can find your order quickly. We can’t guarantee a reply to social media messages. Please make sure your inbox can receive our replies (check your junk folder) and allow up to 2 business days for a response.

Policies
We may update our policies from time to time, and the policies in place when you place your order apply to that order. Nothing in our policies limits your rights under the Australian Consumer Law or other consumer laws that apply to you.

Need Help?
If you have any questions, we’re always happy to help. Thank you so much for supporting a small, Melbourne-based business!