Shipping
Orders are shipped within 5 business days via Australia Post. International parcels are transferred to your local carrier upon arrival in your country. A tracking number will be sent once your order is dispatched. For delivery updates, submitting an enquiry directly with Australia Post is the fastest way to get assistance — they have full visibility of your delivery status and can help you right away. 

Undeliverable or Returned Parcels
If a parcel cannot be delivered due to an incorrect address, failed collection, or unavailable recipient, please submit an enquiry with Australia Post or your local carrier to arrange redelivery or collection.

Duties & Taxes
We aim to prepay all duties and taxes on your behalf. However, customs charges are ultimately determined by your local authority and any outstanding amount remains the responsibility of the recipient upon delivery.

Sizing
Sizing may vary slightly between styles, so we recommend checking the size guide on each product page. If you're unsure, we're happy to help you find the perfect fit — just reach out before ordering.

Product Details
As each piece is handmade, slight imperfections may occur. Satin fabric may develop watermarks during ironing — this is normal and will disappear after washing.

Care Guide
To keep your pieces looking beautiful, hand wash gently in cold water with a mild soap or shampoo. Always wash with similar colours to prevent transfer, and avoid soaking as it may cause colours to run. Air dry flat on a towel in a shaded area — tumble drying can damage elastic and affect colour.

Returns & Exchanges
Due to hygiene reasons, we do not accept returns or exchanges for change of mind, incorrect size, colour choice, or if the item is not as expected. Please review all product photos and videos carefully before placing your order, as they accurately represent what you will receive. In accordance with Australian Consumer Law, you are entitled to a replacement or refund if your item arrives faulty or damaged. Original shipping costs are non-refundable, return postage is the customer's responsibility, and any approved refund will be issued as store credit.

EU Customers
If you're based in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason. To exercise this right, please use our Contact Us form and include your name, order number, and a note confirming your withdrawal. You'll receive an email confirmation once your request is received.

Communication
Please use our Contact Us form for all enquiries. We may not respond to social media DMs. Please ensure your inbox can receive replies and allow up to 48 hours for a response.

Policies
We reserve the right of final interpretation on all policies.

Need Help?
If you have any questions, we're always happy to help — don't hesitate to get in touch. Thank you so much for supporting us!