FAQ
- All parcels will be shipped using Australia Post.
- After orders are dispatched, customers must contact the delivery service (Australia Post) for delivery inquiries. The shop is not responsible for lost parcels after dispatch.
- Every piece is available in limited stock as the business is in its early stages, with plans to expand the size range in the future.
- Ready-to-ship items are dispatched every Friday or Saturday.
- Pre-order items are dispatched after a month.
- Orders containing both ready-to-ship and pre-order items will be shipped together when the pre-order item is ready unless separate shipments are arranged (additional shipping fees apply).
- Returns and exchanges are not accepted due to sanitary reasons.
- Customers must check the size guide provided before placing an order. We do not accept exchanges or returns.
- Due to the handmade nature of our products, slight imperfections may occur.
- We do not responsible for any customs fees incurred by the buyer.
- We reserve the right of final interpretation.
For further queries, contact us directly. Thank you for your understanding and cooperation.